Lessons from Zappos, Bank of America, and MIT's Ben Waber
Thanks for this article, it's added more food for thought to my thinking. I lead a small team that works in a hybrid way but I find communication falls off a cliff on days when some team members work remotely. As a small organisation using Teams or similar systems seems an overkill.
I also believe as a creative organisation we really need to be in the space with each other as much as possible to bounce off ideas and talk through problems (rather than email or WhatsApp as a means of doing this). It's easier 'over the fence' as it were. However, I'm examining my own resistance to the new world of hybrid working - which many employees - in my experience, younger employees - just seem to love! I await your book with interest....
A really perceptive article, with many aspects that ring true when reflecting on the new hybrid workplace.
It was great to read research by Waber and Hsieh to back up what I'm noticing within hybrid teams; that online interactions have become more transactional, lost serendipitous 'collisions' are undervalued, stress can increase due to isolation and productivity may suffer.
Online and hybrid working has so many positives but we need to be very conscious of the shortcomings and to make appropriate conscious adjustments to our habits. For example it's great to read of the vital importance of meeting together, in person, as a means of building trust and understanding.
Yep - absolutely spot on with those three.
And I wonder if there is also an age differential at play with hybrid work? With younger staff maybe less likely to have access to quality workspace at home and also more in need of the transfer of expertise that comes with physical proximity. It’s a fascinating area that I sense requires much more conscious thought on the part of workplaces.