The Iceberg - Mike Drayton
Who is the saboteur? The unconscious in everyday life
Difficult people, in difficult organisations
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Difficult people, in difficult organisations

Is there a particularly difficult individual in your organisation?

Do you have someone who seems constantly stressed, fed up or anxious? 

A difficult or stressed employee is often the tip of a very big systemic problem. By simply treating such problems as individual problems, you might be missing the point and missing important early warning signs that could prevent bigger problems in the future. 

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